Day: 16 October 2025

Complaints under the spotlight: Practical steps for FAPs and advisers

Recent research from the Financial Markets Authority (FMA) shows that many clients find it hard to raise complaints. Fewer than one in three feel confident about how to make a complaint, almost a third of complaints go unresolved, and many who wanted to complain didn’t because they thought nothing would change. The FMA wants providers […]

What 1 November 2025 means for existing financial advisers

What’s changing The new Code of Professional Conduct for Financial Advice Services takes effect on 1 November 2025, along with an updated benchmark qualification – the New Zealand Certificate in Financial Services (Level 5) v3. If you’re already an adviser, you won’t need to complete the new qualification. However, the updated Code continues to expect […]

Secure your spot: Compliance Officer Course – Christchurch, 27–28 November 

Strategi Institute is offering the only face-to-face Compliance Officer Course in 2025, a two-day, classroom based Level 5 micro-credential in Christchurch on 27–28 November. This is your chance to gain skills and insight from two of New Zealand’s leading compliance facilitators, David Greenslade (Strategi) and Karty Mayne (Rosewill Consulting), in an immersive classroom setting.  Who […]